Frequently Asked Questions
Auto Attendent, Greetings, TimeSpans Hosted PBX
Auto attendant/Greetings/Time spans - Hosted PBX
-
Grettings
Step 1 : Login to Calncall Hosted PBX Login http://www.calncall.com/login/login-hosted-pbx/
![greeting_1](http://www.calncall.com/wp-content/uploads/2014/06/greeting_1-300x127.png)
Step 2 : Go to Autoattendant/Greetings --> Greetings
You can upload new greetings or can record new file.
Note : Please note that file to upload must be *.wav PCM 16-bit 8kHz mono format
![greeting_2](http://www.calncall.com/wp-content/uploads/2014/06/greeting_2-300x151.png)
![greeting_3](http://www.calncall.com/wp-content/uploads/2014/06/greeting_3-300x236.png)
![greeting_4](http://www.calncall.com/wp-content/uploads/2014/06/greeting_4-300x123.png)
2. Auto attendant
Step 1 : Go to Autoattendant --> New --> Select IVR file
![attendent_1](http://www.calncall.com/wp-content/uploads/2014/06/attendent_1-300x143.png)
Step 2 : Dialled inputs mapping The Dialled inputs mapping panel allows you to create a connection between an input number and an extension, an external number or other scenarios. Click the create new icon and choose from the dropdown list (e.g extension – and user name). You can search all extensions if the input number is not found. You can set the default dial by name mode – and select the name mode to be used.
![attendant_2](http://www.calncall.com/wp-content/uploads/2014/06/attendant_2-300x265.png)
Step 3 : Invalid input action You can set an action when a caller enters an invalid input. e.g. Play message and repeat the last scenario. Select a message file (Invalid input message) and enter a value for the retry counter. This specifies how many invalid inputs the pbx will allow.
Step 4 : Ending action when the retry counter has been reached The final panel sets up an action when the retry counter has been reached. e.g. disconnect. A message file can be selected to play with the selected action.
![attendant_3](http://www.calncall.com/wp-content/uploads/2014/06/attendant_31-300x291.png)
3. Virtual Numbers Timespans
Timespans allows you to create access for phone numbers that are assigned to pbx clients based on a weekly timeline. For example, if a pbx client purchased 2 phone numbers, it would be possible to set up two different time accesses for each number. You can assign a particular number by various route types (drop-down list) to different destinations (drop-down list).- Route type - select from the following routes in a drop-down list:
- Direct - allows you to choose individual pbx users.
- Receptionist - numbers can be assigned to receptionist scenarios (dropdown destination for created list of scenarios)
- Voicemail – (destination dropdown of greeting msgs on pbx)
- Hunt groups – (destination dropdown list of created hunt groups)
- Fax box
- Destination - select from a drop-down list of pbx user accounts, hunt groups, receptionist scenarios, etc.
- On Sunday it is assigned to 'Route type' - 'Receptionist' and 'Destination' - the receptionist scenario 'Out of Hours'.
- On Mon, Tues and Wed it is assigned to 'Route type' - 'Hunt Group' and 'Destination' - the hunt group 'Services'
- On Thurs and Fri it is assigned to 'Route type' - 'Direct' to the 'Destination' - a pbx user account (e.g sarah white)
- And on Sat to 'Route type' - Receptionist and 'Destination' - the receptionist scenario 'Welcome' Icon
![timespan_1](http://www.calncall.com/wp-content/uploads/2014/06/timespan_11-300x87.png)
![timespan_2](http://www.calncall.com/wp-content/uploads/2014/06/timespan_2-300x109.png)
Help Topics:
Last Updated 7 years ago