Frequently Asked Questions

Agent Rating

When a customer is unhappy, they’d want to give feedback. MRVOIP very own agent post rating application lets them vent out their frustrations directly to you (luckily not to social media) giving you enough time to recover from the damage done and quickly resolve the issues at hand.

If you are driven by KPIs and Analytics, you cannot overlook the often ignored impact of feedback obtained from customers directly. MRVOIP agent post rating gives you first-hand information to learn what you are doing well and where you can improve. This could also turn out to be a fantastic tool when shared with your employees to help boost their morale or help to be better in future.

Learn about which employees are going out of their way to solve issues or merely churning through calls and chats. Get the information sent directly to your inbox daily or monthly for your reviews.

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Last Updated 5 years ago