Frequently Asked Questions

Configure 3CXPhone for Windows Softphone with Calncall SIP

Below are the steps to configure a SIP account, You can buy from our website www.calncall.com Follow these steps to set up your phone easily: 1. Download the 3CXPhone
http://www.3cx.com/voip/softphone/ and install it.

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2. Click on ""Create Profile" on the popup window.

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* Or if you miss the popup window, Click on the menu button > "Account".

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3. On the "Accounts" tab, click on "New" and open "Account Settings".

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4. Enter the following information.

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  • Account name: Calncall
  • Caller ID: your DID Number
  • Extension ID: Calncall SIP Username (e.g. XXXXXXXX)
  • Password: SIP Password
  • I am out of the office – external IP: siptrunk.calncall.com
5. Then click Ok

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6. Click OK until the end and you’re done. You should see the status of Calncall SIP in 3CX to be “On Hook”.

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**To make outgoing calls, follow this standard: For Overseas: 00+ + area + . For example, if you are calling a China number XXXXXXXX, China code is 86 so key in: 0086XXXXXXXXX and call. For Singapore: + area + . For example, if you are calling a Singapore number XXXXXXXX, key in: 65XXXXXXXX

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Last Updated 3 years ago